At LuckyKong we are committed to the protection of our players and promoting responsible social gameplay as a policy of customer care and social responsibility.
We believe it is our responsibility to you, our customers, to ensure that you enjoy your experience on our platform, while remaining fully aware of the potential risks that can be associated with computer gaming if you don't remain in control.
To ensure that you continue to enjoy safe and manageable play, we fully support responsible gaming and have put measures in place to assist players who wish to control their play.
KEEPING TRACK OF YOUR PLAY
Playing computer games should be treated as a fun pastime. Here are some tips to help you maintain control of your gaming:- Keep it fun - Playing computer games is a form of entertainment, but they should be played in moderation and not to escape reality or to generate income through winning prizes.
- Set a budget for your entertainment and stick to it. Only purchase Coins if you can afford them. You can always make use of free play via alternative methods of entry.
- We are thrilled you are here and we hope that you can continue playing, but don't let computer gaming take up too much of your time. Just like going to the movies or going bowling, we are here when you need some entertainment.
- If you think you may be gaming too often, then it may be handy to consider the self-assessment questions in section 3 below.
STAYING IN CONTROL
We encourage our customers to game responsibly, so we offer a variety of responsible gaming features.- Self-Exclusion and Account Closure Options - Make a written email request to Customer Support via emai [email protected] to self exclude yourself or close the account
- Exclusion by unregistered players - You may also voluntarily exclude yourself from our platform if you do not have a customer account. If you wish to do so, you must send an email to [email protected] including your full name, full residential address, email address and age to allow us to block you from registering and playing on the LuckyKong in the future. This self-exclusion will only be lifted 7 days after we receive your written email requesting to ignore your previous request of self-exclusion.
SELF ASSESSMENT
If you think your or someone else's computer gaming is becoming problematic, then it may be handy to consider the self-assessment questions below.
- Do you often re-live gaming experiences or think about future ones?
- Do you hide or lie about your gaming?
- Do you get angry when someone or something interrupts a game?
- Have you ever taken a break from gaming and binged uncontrollably upon your return?
- When upset, do you soothe yourself with games or plans to game?
- Do you find yourself gaming in the early morning?
- Do you find ways to game when away from home?
- Do you set limits with gaming and then break them, playing hours longer than intended?
- Do you lose hours of sleep to gaming?
- Have you called in sick or late to work or skipped classes to game?
- Have you sworn off a game, uninstalled it, and later returned to it?
- Do you feel guilt and shame around your gaming?
- Does gaming contribute to arguments in your relationships?
- Has gaming taken the place of any hobbies or sports you used to enjoy?
- Do you forget appointments, responsibilities or deadlines in work or school when gaming?
- Do you become irritated and defensive when people suggest you might be gaming too much?
- Have your hours spent gaming increased over time?
- Do you blow off social events to game?
- Have you lost contact with friends and family since gaming?
- Do you have intense feelings (highs, lows, anger, fear) while gaming?
SUPPORT ORGANISATIONS
Should you wish to access help and support services for people who have been adversely affected by gaming, we advise you to get in touch with both the Computer Gaming Addicts Anonymous (CGAA) using the following email address: [email protected].